phytoplankton.se

närodlad levande phytoplankton

📃 terms of purchase


Buy order 

When "Terms and regulations" have been marked to complete the order at checkout, the agreement between phytoplankton.se as supplier and customer has been implemented. The moment the order is completed, an e-mail with a payment request is sent from phytoplankton.se to the e-mail address specified in the order. If you as a customer can not see this e-mail in the inbox, then check your spam so it does not end up there. It can differ between different internet operators how strict the spam removal is. If, despite careful checking, you still can not find our payment request, send us an email.

Confirmation of payment

When we have received your payment, you will receive a confirmation of your payment via e-mail as soon as we have registered it. It also contains information when you can expect your delivery. Then save this e-mail to have on hand in case of any contacts with us. 

Delivery time 

We send ordered goods within 1 - 7 days (normally within one (1) day). How long from order to delivery depends on the availability of phytoplankton and estimated transit time to the destination. We also want to avoid a purchase of phytoplankton lying in transit at the terminal over weekends as it can be too hot (summer) or too cold (winter). Therefore, we do not ship phytoplankton the day before a regular weekend. Some day before Easter, Midsummer, Christmas and New Year's weekends, we do not send phytoplankton unless there is at least one (1) extra day for any delays at POSTNORD. We hope that you as a customer have oversight and are aware of this.

Delivery of packages

Is carried out as soon as possible after full payment has been received. You pick up your package from your local agent who is a POSTNORD partner, usually within 2 - 4 days after you have received notification from us that your order is on its way.

Temporarily out of stock
If an item is temporarily out of stock, we will return as soon as possible with an expected delivery time. 

Wrong adress

If you have filled in incorrect address information and we have had time to send your package, the cost is SEK 180.00 to change the information afterwards. The change can take up to 48 hours to complete. 

Unredeemed shipments

If you do not pick up the package from your agent, phytoplankton.se has the right to charge a fee of SEK 250.00 for work done and return fees. Please note that you must pick up your package to exercise your right of withdrawal. 

Shipping prices

We apply different fees depending on weight. 

Payments

PayPal with options for card payment against e-invoice and Swish, transport costs and payment fees are reported before you confirm the purchase. All transfers made through phytoplankton.se are handled through third party dedicated gateways to guarantee your safety. All information is sent encrypted via secure servers (SSL / HTTPS).

Product information

Keep in mind that it can be difficult to accurately reproduce the colors of photos on the screen. 

Customer register

When ordering, you as a customer fill in your details. By doing so, you agree that the information is registered in our customer database. What is registered is your name, address, email address and possibly. phone number and your order details to be able to carry out your order. All information is confidential and will not be disclosed or sold in any way. 

The Customer Club 

Becoming a member of the Customer Club is completely free of charge. The advantage of participating is that there are extra benefits and that you can read the entire website when you are logged in. Recommended! 

Coupon code

Some items offer a discount in the form of a coupon code. For several different offers, the discounts are added together to one (1) coupon code that can be used at the next purchase at the checkout. To be able to use a coupon code, the sum of the order must amount to at least one hundred kronor (100 SEK). The validity period of the coupon code is 60 days from the delivery date. To receive a coupon code, you must be a member of the Customer Club or make an application before completing a purchase. A coupon code is redeemed at checkout in connection with the order completion. A coupon code is personal and cannot be transferred. 

Right of withdrawal

The right of withdrawal does not apply to products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you. 

Changes to terms and conditions

phytoplankton.se reserves the right to make changes to the terms and conditions at any time. The changed terms are considered accepted in connection with orders or visits to the website. 

Other

For all types of returns, complaints etc. Always contact our Customer Service first. 

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